Privacy Policy
Privacy Policy for Nanny Brown's Ltd
Effective Date: [01/01/2025]
At Nanny Brown's Ltd ("we," "our," or "us"), your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, www.nannybrowns.co.uk, or our services.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you agree to the terms of this Privacy Policy.
If you have any questions, please contact us using the details in the Contact Us section below.
1. About Us
Nanny Brown’s Ltd is a catering company that specialises in authentic Caribbean cuisine for events such as weddings, private dining, birthdays, charity evenings, and more.
Company Name: Nanny Brown’s Ltd
Phone: 07791 033775
Email: sharon@nannybrowns.co.uk
Website: www.nannybrowns.co.uk
We are the "data controller," meaning we are responsible for determining how your personal data is used and protecting it.
2. What Personal Data We Collect
We collect the following types of personal information.
Information You Provide Directly:
Contact Information: Name, email address, phone number and postal address when you make an enquiry, book our services, or sign up for updates.
Booking Details: Event type, number of guests, and specific requirements for your event.
Payment Information: Bank details or payment card information (processed securely via third-party providers).
Information We Collect Automatically:
Technical Data: IP address, browser type, operating system, and access times when visiting our website.
Usage Data: Pages visited, time spent on our website, and other browsing behaviours.
3. How We Use Your Data
We use your personal information to:
Provide Our Services: Process bookings, tailor catering packages, and manage payments.
Communicate with You: Respond to enquiries, confirm bookings, and provide updates about your event.
Marketing: Send information about special offers, upcoming events, or new services (only if you have opted in).
Improve Our Services: Analyse website usage to enhance user experience.
Legal and Compliance: Comply with legal obligations, such as financial record-keeping and fraud prevention.
We will only process your personal data when we have a lawful basis to do so.
4. Our Legal Basis for Processing Your Data
We process your data under the following legal bases:
Consent: When you opt in to receive marketing communications.
Contractual Necessity: To fulfil a contract with you, such as catering your event.
Legal Obligation: To comply with laws, such as tax or accounting requirements.
Legitimate Interests: To manage and improve our business operations without overriding your rights.
5. How We Share Your Data
We may share your personal data with:
Service Providers: Trusted third-party companies, such as payment processors or delivery services, to help deliver our services.
Legal Authorities: Regulatory bodies or law enforcement if required by law.
Business Transfers: If we merge, sell, or transfer part of our business, your data may be included as part of the transaction.
We do not sell or rent your personal data to any third parties.
6. How Long We Keep Your Data
We retain personal data only as long as necessary to:
Fulfil the purposes outlined in this Privacy Policy.
Comply with legal obligations (e.g., financial record retention for six years). Resolve disputes and enforce agreements.
Once no longer needed, your personal data will be securely deleted.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Access: Request access to the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your data in certain circumstances.
Restriction: Restrict how we process your data in specific cases.
Data Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing for legitimate interests or direct marketing.
Withdraw Consent: Withdraw consent where processing is based on your consent.
To exercise these rights, contact us using the details provided in the Contact Us section.
If you are unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk Phone: 0303 123 1113
8. Cookies and Website Tracking
We use cookies and similar technologies to:
Improve the performance and functionality of our website.
Analyse website traffic to understand user behaviour.
For more information about our use of cookies and how to manage your preferences, please see our Cookie Policy.
9. How We Protect Your Data
We use industry-standard security measures to protect your data from unauthorised access, loss, or misuse. These include:
Encrypted storage and secure payment processing. Regular security assessments of our systems.
Limiting access to your data to authorised personnel only.
10. International Transfers
If we transfer your data outside the UK, we will ensure that it is adequately protected using legally approved mechanisms, such as Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "Effective Date" updated.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: sharon@nannybrowns.co.uk
Phone: 07791 033775
Thank you for choosing Nanny Brown’s Ltd. We are committed to providing exceptional service while safeguarding your privacy.